Terms and Conditions

Terms & Conditions

Rates

  • All rates quoted are in South African Rand (ZAR).
  • Rates are per room per night and inclusive of Accommodation and full Breakfast.
  • Rates are inclusive of 14% VAT.
  • Rates are exclusive of 1% Tourism Levy.
  • Rates and Taxes are subject to availability and may change with or without prior notice.
  • A maximum of 2 rooms may be booked by any one person for the same date. Bookings of 3 rooms or more constitute a group and are subject to different rates and Terms & Conditions. Please contact us for a separate quote should you wish to enquire about group bookings.
  • Only Rack Rates are commissionable to Travel Agents and Tour Operators. The commission must be agreed in writing prior to the booking being made.
  • No commission is payable, nor is discount applicable on any Packages, BAR Rates, Special Offers or Value Added Elements; unless agreed by the Hotel in writing.
  • STO Rates are by prior arrangement only and are net, non-commissionable and are not offered in conjunction with any other Discounts, Special offers, Promotional rates or Packages.
  • STO Rates are not available over special events, holidays or the festive season.
  • BAR Rates and Special offers on our website are updated on a daily basis and are determined according to occupancy levels and demand and are strictly subject to availability. These packages are as advertised in their entirety, are not negotiable and non-commissionable.
  • Rates are not guaranteed until the booking is confirmed.
  • Changes to arrival and / or departure dates or length of stay are subject to a re-quote and may be subject to the cancellation policy detailed below. Should your dates change, your agreed rate may no longer be available as we operate on a BAR rate structure.
  • Specific room numbers cannot be guaranteed as rooms are allocated on the day of arrival.

General

CHECK-IN & CHECK-OUT

Check-in time is from 14h00 and Check-out time is by 11h00 on the day of your departure.

Should you arrive before 14h00 and your room is not available, we will be happy to store your luggage for you while you enjoy the Hotel facilities or explore the local town.

Early Check-in must be arranged prior to arrival and is subject to availability and may be charged according to the time of your check-in. Should you require an early check-in with guarantee, we recommend booking the room from the day before your intended arrival.

Late Check-out is subject to availability. Should you require a guaranteed late departure, we recommend booking the room for an extra day. Late check-outs without pre-booking cannot be guaranteed until the morning of your departure, and may be charged according to your check-out time.

ROOM INFORMATION & OCCUPANCY

All rooms are equipped with and offer the following: private outdoor terrace with table and chairs, inside sitting area, air conditioning and ceiling fans, under-floor heating, remote controlled flat screen TV with DSTV, wireless internet, Tea/Coffee making facilities, mini bar, hairdryer and electronic safe. All rooms are non-smoking.

Well behaved pets are welcome; we ask that you kindly clean up behind them and that you do not leave them in the room unattended.

Occupancy

Luxury & Superior rooms can accommodate 2 adults.

Family Cottages can accommodate up to 4 people. 2 adults are included in the room rate, additional adults or children carry an additional cost of R150 per adult / child, per night.

Group Rooming Lists (bookings of 3 rooms or more)

We request that the complete rooming list and the below requested information, reach us no later than 7 days before arrival:

  1. Full Rooming List
  2. Bed Configuration (Twin or King)
  3. Expected Arrival Time
  4. Expected Departure Time
  5. Transport / Transfer details
  6. Dining Requirements (other than breakfast)
  7. Nationalities
  8. Titles
  9. Dietary Requirements
  10. Health / mobility requirements

Changes may be accepted no later than 72 hours before the group arrival.

If requested, we will gladly provide each guest with a rooming list with telephone extensions for each group member.

DEPOSIT & PAYMENT

Individual Reservations

Credit Card details (name on card, card number, expiry date and CCV number) are required within 72 hours of booking. If no credit card is available, a 25% deposit is required to secure the reservation. Proof of payment, along with the signed confirmation letter is to be received within this time period. You will be required to present your card on check-in, when full payment for your stay will be deducted.

Group Reservations

A 25% deposit is required within 72 hours of booking.

Full pre-payment of the entire stay / value of booking is required 30 days prior to arrival.

If booking is within 30 days of arrival, then full payment is required on booking.

Cancellation Policy

No verbal or telephonic cancellations can be accepted.

All cancellations are to reach us by fax +27 23 230 1125 or email [email protected]

Cancellation fees are based on the entire length and value of booking.

Individual Reservations

Days prior to Arrival >31 30-22 21-08 7 Days or Less
Same Day
No Show
Cancellation fee Applicable 0% 25% 50% 100%
         

The above cancellation policy does not apply during periods when there are special events planned at Rijks Country House or during the Festive Season – during which time full cancellation fee of 100% applies from 30 days.

Group Reservations

All groups are subject to a 25% non-refundable deposit.

The following cancellation policy applies to the remaining 75% of the full value of stay, including accommodation and any other venues, events, consumables or activities quoted for:

Days prior to Arrival >60 59-31 30-15 14 Days or Less
Same Day
No Show
Cancellation fee Applicable 0% 50% 80% 100%
         

If the deposit or subsequent payments are not received by the due date stipulated on your booking, the reservation will be released unless prior alternative arrangements are made and agreed in writing.

FURTHER INFORMATION REQUIRED PRIOR TO YOUR ARRIVAL:

In order to assist us in ensuring your check-in time is kept to a minimum so that you can start enjoying your stay as soon as possible after arrival, the following information with your booking request or prior to your arrival would be appreciated:

  1. Nationality
  2. Passport / ID Numbers
  3. Approximate arrival and departure time (if not known then where you will be staying prior to and after your stay at Rijks Country House)
  4. A number where you can be contacted prior to your stay, mobile is preferred as we may need to contact you on the day of your arrival
  5. Arrival and departure transport details (i.e. arrival / departure by own car, private transfer, or whether you would like us to pre-arrange transfers for you which we are happy to do; local transfer charges applicable)
  6. Room Requirements – such as Twin or King bed preferences, access / mobility restrictions, etc.
  7. Baby sitter requirements (available by prearrangement at an additional cost)
  8. Restaurant reservations are highly recommended, please let us know your preferred dining date / time
  9. Special dietary requirements / food allergies